F.A.Qs. – Frequently Asked Questions
Find your questions here
Why should I choose Astraéa over other cleaning services?
Choose us for a completely trustworthy cleaning service that will clean with an eye for detail and care for your home as it was our own.
Professional, high quality domestic cleaning.
Consistency in quality.
Bespoke cleaning plan to suit your individual requirements.
Eye for detail, meticulous cleaning.
Convenient day and time bookings.
Prompt attention to queries.
Courteous, friendly cleaners.
Experienced and knowledgeable.
Dependable and reliable. You can always count on us.
Uniformed team.
Trusted key holders.
Same team every time for regular cleaning.
Systemised approach – unique cleaning programme.
Cost effective cleaning – value for money.
24 hour 100% satisfaction guarantee.
How much do you charge for cleaning?
All our prices for cleaning services are based and charged by the size of the property, the frequency of cleaning, levels of cutter, any particular requests or additional services and the location. We do not work off an hourly rate, so you don’t have to worry about your cleaners running out of time. All prices are agreed during our no-obligation in-home consultation, with no hidden fees.
What sort of work do you tipically do?
For domestic cleans we dust, remove cobwebs, vacuum floors, stairs, carpets, rugs and wet mop hard floors, dust and polish furniture, vacuum sofas, curtains, throw rugs and upholstered furniture, thoroughly clean and disinfect kitchens and bathrooms, wipe countertops and cupboard doors and handles, scrub tubs, sinks, tiles and grouting, empty waste baskets and much more. In addition to this, for an extra charge we can change bedding, do a load of laundry, iron clothes, clean inside of fridge and oven as well. Please enquire.
Do I have a warranty?
Yes, all of our cleaning services has a 24 hour 100% guarantee and a client satisfaction form is presented at the end of the service for you to complete. In the unlikely event that you are not satisfied with our service, simply call, text or email us within 24 hours and we will come back and re-clean the area for you at no extra charge, until you are satisfied, at no extra cost.
What about when I go on holiday?
We are happy to be flexible if you do not wish us to come whilst you are away, however we would recommend that you use the cleaning hours you have booked and have the freezer defrosted and cleaned, an ironing “catch up” session, kitchen cupboards cleaned out, etc. Of course it’s also great to have someone popping in to pick up the post and water the plants too!
Do I need to tidy up before you arrive?
We usually advise that you have the house as clutter free as possible so you make the most of your cleaning time – consequently reducing the cost of each clean as well – but we understand that everyone leads busy lives and so we are happy to pick up, wash up and tidy up where necessary and possible. Our aim is to help you in whatever way is needed and if that means making the beds and putting the kids toys away – no problem.
Do I need to sign a contract?
No, not at all. You are only required to provide two weeks notice if you wish to cancel our service, however if you have a problem at all please don’t hesitate to email us or call us on 07359 086 259 to discuss. We are always happy to be flexible to your needs.
Do I have to be home when the cleaner comes?
No, it is not necessary. We are key holders to most clients. You’ll be coming back to a clean home!
I work from home, are you able to clean to my schedule?
With more and more people working from home, we have adapted our cleaning routine to suit each client’s schedule, to help keep their home and their working environment clean and healthy.
We can rotate cleaning your home office/study as and when is needed by you to help you continue to work in a clean and tidy place. We can even text you 20 minutes prior to our arrival to let you know that we are on our way and see if you need us to start cleaning in a specific room or area to avoid any disruption. We can discuss that in detail during our in-home consultation. Learn more about working from home cleans here.
What if the cleaner breaks anything? Are you insured?
We are insured for public liability, cleaning product use and consequential loss of keys. Astraéa Cleaning Services will meet any policy excess in these categories for you to ensure total peace of mind.
We endeavour to treat your home and possessions with the greatest care, however in moving many items in your home, including the operation of blinds, etc there is an element of risk that items may be damaged. You will always be informed if anything is ever damaged by our cleaning team so that we can make special arrangements for fixing or replacing. We only request that before a clean you please remove any items that are irreplaceable either for sentimental or expense value.
All sounds good. How can I hire your services?
Get in touch using the contact form or email and we will make all necessary arrangements. Get a Free quote here.
Have a question?
You can email us, call, text us directly or simply complete our form below and we will follow up with you.